We want you to be confident booking a closed test with us. This policy explains what happens if you need to cancel, or if things don't go to plan.
Google Play closed testing
- Cancelled before testers opt in: full refund.
- After testers opt in: not refundable, because testers are committed for the full 14 days.
- 12-tester plan: if Google's 14-day count restarts because one of our testers dropped out, we keep testing until you have 14 full days, at no extra cost.
- If Google asks for more testing because tester engagement was too low: we run another 14-day closed test free.
- Google decides on production access. We can't refund if an app is rejected for reasons unrelated to tester engagement, such as policy issues with the app itself.
If we cancel
If we can't start or complete your closed test for reasons on our side, we refund the full amount for any testing not delivered.
How refunds are paid
- Refunds are made to the original payment method.
- We process approved refunds within 5 to 7 working days. Your bank or card provider may take a few extra days to show it.
- Payment provider charges on international payments may not be recoverable.
How to request a cancellation or refund
Email gauravprasad@testershub.in with your invoice number and the reason. We'll confirm receipt within 2 working days.